About the role As a Principal Solutions Engineer, you’ll be at the forefront of the AI transformation in customer experience. Partnering with Sales Directors, you’ll serve as both a business consultant and technical expert—guiding prospective customers through the discovery, design, and validation of Cresta’s AI-powered solutions. You’ll connect deeply with customer stakeholders to understand their business goals, technical environments, and operational challenges, and architect intelligent solutions that combine the power of LLMs , SLMs , and real-time AI assistance . Your ability to translate both technical complexity and business impact will be critical to driving successful sales cycles and long-term customer outcomes. Responsibilities - Act as a consultative partner to customers—uncovering business objectives, technical environments, and operational challenges to map them to AI-driven solutions. - Act as a consultative advisor to prospective customers, uncovering operational workflows and strategic goals to design solutions leveraging Cresta’s real-time AI capabilities, including virtual agents, agent assist, and conversation intelligence. - Lead technical discovery sessions to understand customer systems, including contact center infrastructure, telephony and IVR architecture, and CRM/workforce management platforms. - Qualify and translate customer requirements into robust, scalable Cresta configurations, ensuring tight alignment with business value and technical feasibility. - Design and deliver compelling, tailored product demonstrations that highlight how Cresta’s AI-powered virtual agents, real-time coaching, and analytics can deliver measurable business outcomes. - Own the technical design and delivery of proof-of-value (POV) engagements, including integrations, real-time coaching workflows, and virtual agent use cases. - Run ROI workshops and build business case models that connect Cresta’s capabilities to quantifiable customer impact (e. g. , cost reduction, efficiency, CSAT). - Provide insights based on your experience with AI technologies, contact center transformation, and customer success strategies. - Serve as a technical liaison between Sales, Product, and Engineering—providing feedback on platform capabilities, customer needs, and market trends in AI, NLP, and contact center transformation.
- Stay current on emerging technologies, including LLMs, SLMs, retrieval-augmented generation (RAG), speech recognition, and contact center AI platforms. - Deliver persuasive, tailored product demonstrations that showcase how Cresta’s AI—built on a proprietary architecture using large and small language models—drives measurable ROI through automation, efficiency, and improved customer outcomes. Qualifications We Value - 7+ years of experience in customer-facing roles, including 1–3 years in pre-sales, solutions engineering, or consulting within the enterprise software or contact center industry. - Deep knowledge of contact center solutions, including telephony architecture (SIP, SBCs, ACDs, IVRs) and CCaaS platforms (e. g. , Genesys, NICE, Five9, Amazon Connect). - Strong understanding of AI/ML technologies, especially large language models (LLMs), small language models (SLMs), and how they are applied in conversational AI and agent augmentation. - Experience with real-time systems, CRM tools (e. g. , Salesforce), analytics platforms, and SaaS solution architecture. - Ability to design and communicate complex solutions clearly to both technical and business audiences. - Consultative mindset with a proven track record of leading strategic conversations, influencing stakeholders, and tailoring solutions to business goals. - Fast learner and self-starter who thrives in high-growth, high-collaboration environments. - Enthusiastic about Cresta’s mission and motivated to help customers unlock value from AI. - You embody our core Operating Principles.
Light Duty TechnicianLanders Chrysler Dodge Jeep in Little Rock is seeking a motivated and experienced Auto Technician to join our team. This is a full-time position with a competitive base salary plus commission, no night shifts! We offer a flexible schedule and a supportive...
...work independently from home. Previous data entry experience is preferred but not required. Benefits Competitive pay. Paid training. Remote work flexibility. Paid time off, subject to company policy. Opportunities for career growth. Health benefits...
...HomeCare, a part of LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide. As members of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful...
Global Textile Alliance (GTA) is seeking a creative and technically skilled Textiles & Surface Designer to join our Design team. This role will develop original artwork, prints, patterns, and surface designs for woven and knit textile products, with a strong focus on bedding...
...We're looking for an Accounts Receivable Specialist whos part number ninja, part detective, and part team cheerleader. Youll own the order-to-cash process, follow up on outstanding invoices, resolve chargebacks like a pro, and keep our Amazon platforms reconciled and...