This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a CRM Lead Engineer based in the United States. We are seeking an experienced CRM Lead Engineer to provide hands-on technical leadership for an enterprise Salesforce CRM platform. In this role, you will lead and mentor a team of CRM Engineers while overseeing technical delivery, engineering standards, and platform reliability. You will combine strong development expertise with people leadership, guiding the design, implementation, and optimization of complex CRM solutions. Working closely with architecture, product, delivery, security, data, and DevSecOps teams, you will ensure scalable, secure, and high-quality engineering outcomes. You will also drive continuous improvement, strengthen development practices, and help modernize the platform. This is an excellent opportunity to shape enterprise CRM capabilities while remaining actively involved in technical execution. Accountabilities: - Lead and manage CRM Engineers, providing technical guidance, coaching, performance feedback, workload planning, goal setting, and career development support. - Oversee hands-on Salesforce development, configuration, customization, testing, maintenance, troubleshooting, and platform optimization. - Lead technical discovery and solution planning before sprint commitments, identifying dependencies, risks, constraints, technical debt, and implementation approaches. - Translate product requirements and approved architecture into feasible technical solutions and clearly defined development tasks. - Encourage collaborative engineering practices, meaningful developer contributions, incremental delivery, and rapid feedback.
- Establish and enforce coding standards, reusable development patterns, peer code reviews, and technical best practices across Apex, Lightning Web Components, integrations, and automation. - Oversee technical delivery of custom development, APIs, integrations, middleware, data migrations, and complex Salesforce configurations. - Coordinate external vendors and systems integrators, providing technical direction and reviewing deliverables to ensure engineering quality and consistency. - Collaborate with DevSecOps on source control, CI/CD pipelines, automated security scanning, vulnerability remediation, deployment processes, environment management, and release controls. - Partner with solution architects on complex technical decisions involving integrations, security, cross-platform dependencies, and high-risk implementations. - Assess the downstream impact of platform changes across data models, automation, APIs, reporting, security, integrations, and dependent applications. - Ensure comprehensive system testing, regression testing, and release validation for platform changes, production fixes, and hotfixes. - Lead responses to significant production incidents, conduct root cause analyses, and implement corrective and preventive measures. - Monitor platform performance, reliability, security, and technical debt while identifying opportunities for modernization and continuous improvement. - Participate in release planning and readiness activities, ensuring dependencies, testing, deployment requirements, rollback plans, and documentation are addressed. - Maintain accurate technical specifications, configuration documentation, integration mappings, architecture decisions, release records, and engineering knowledge resources. - Stay current with Salesforce capabilities, APIs, integration approaches, DevSecOps practices, and approved AI-assisted engineering tools. - Work cross-functionally with Product, Delivery, QA, UI/UX, Data, Security, administrators, and other technology teams to ensure successful technical implementation.
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