Job Description

Lingraphica is a mission-driven organization that provides speech-generating devices to help improve communication, speech, and quality of life for people with communication impairments. Lingraphica is a leader in augmentative and alternative communication (AAC) technology, helping people with aphasia and other speech and language impairments communicate and engage more fully in daily life. Through a combination of innovative devices, software, and services, Lingraphica is focused on improving communication outcomes and supporting individuals, families, and care teams. We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their communication journey. Purpose : The Clinical Documentation Specialist, part of the Operations team, is responsible for obtaining medical documentation from provider offices to complete the sale and secure the funding of a Speech Generating Device. The role requires consistent communication with Speech Language Pathologists, Clients, Care Providers, and Prescribers. The ideal candidate will have experience with collecting and reviewing medical documentation, customer service, HIPAA (Health Insurance Portability and Accountability), and electronic paperwork filing.

Essential Duties & Responsibilities - Drives forward movement within the post-trial pipeline, proactively removing barriers and ensuring timely progression - Obtains medical records and prescriptions from Prescribers - Maintains accuracy of client records within CRM (HubSpot) in alignment with internal processes - Obtains information necessary to ensure pipeline progression - Maintains diligent organization of documents using Adobe and internal software tools - Accurately and timely documents activities and correspondence using company’s internal software tools - Demonstrates urgency and ownership in supporting the end-to-end sales process, recognizing timely documentation submission and customer satisfaction as key drivers of revenue Knowledge, Skills & Abilities: - Proficient in English with strong written and verbal communication skills, required - Excellent customer service skills and professionalism - Highly organized - Ability to interpret medical documentation and determine its adequacy for insurance approval and reimbursement purposes - Strong critical thinking and problem-solving skills - Effective written and verbal communication skills - Ability to effectively handle multiple and shifting priorities - Proficiency and comfortability in making and answering numerous phone calls throughout the workday - Ability to take on new challenges and work outside of one’s comfort zone - Ability to resolve issues in a professional and timely manner - A team player with overall company goals in mind - Ability to maintain proper, courteous, and helpful telephone etiquette - Ability to demonstrate sense of urgency and willingness to go above and beyond to complete tasks - Ability to comfortably interface with various users across the organization Education & Experience - High School Diploma, required. - Associate’s or Bachelor’s Degree, preferred - 1-2 years’ experience in customer service or within the healthcare industry, required - Experience with Adobe, Microsoft Suite, HubSpot (or other CRM), cloud-based phone systems, video meetings (such as Zoom), & instant messaging systems (such as Slack), preferred. Work Environment & Physical Demands Work is performed remotely from a home office. The individual is expected to maintain a safe, productive workspace with reliable and secure internet access. Travel No travel is required for temporary positions. Accommodations To perform this job successfully, an individual must be able to perform each essential duty and physical demand satisfactorily.

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