**Virtual Assistant – Guest Services & Operations**
**Company:** Lila Luxury Stays
**Location:** Remote
**Industry:** Short-Term Rentals / Hospitality
**Training:** Provided
**Join the Lila Luxury Stays Team **
Lila Luxury Stays is looking for a **reliable, resourceful, and solutions-focused Virtual Assistant** to join our growing short-term rental operations team.
This is **not just a messaging position.** You’ll help manage the day-to-day operations behind our guest stays, working with guests, cleaners, vendors, and our internal team.
**What You’ll Do**
* Respond to guest messages and provide excellent customer service
* Monitor reservations, arrivals, and departures
* Coordinate cleaners and property turnovers
* Troubleshoot guest, access, Wi-Fi, parking, maintenance, and property issues
* Follow up on open issues until they are resolved
* Update internal trackers and complete daily operational tasks
* Communicate important information during shift handoffs
* Use our Knowledge Database and SOPs to find answers and make decisions
* Escalate emergencies or situations requiring management
* Assist with other hospitality and administrative tasks as assigned
We use platforms such as **Hospitable, Airbnb, Turno, QUO, Gmail, Google Drive, and internal company systems.** Training is provided.
**Who We’re Looking For**
You may be a great fit if you:
✓ Have strong written and spoken English
✓ Are dependable and punctual
✓ Have excellent customer-service skills
✓ Are comfortable learning new technology
✓ Can work independently
✓ Pay attention to details
✓ Stay calm when problems happen
✓ Know how to research an answer before asking for help
✓ Take ownership and follow through until a task is completed
Previous Airbnb, hospitality, property-management, customer-service, or VA experience is a plus but **not required for the right candidate.**
You’ll need a reliable computer, stable high-speed internet, and a professional remote workspace.
**Our Standard**
**Don’t just complete the task — own the outcome.**
We’re looking for people who think:
**“Let me figure this out.”**
Not people who need to be told every next step.
** HOW TO APPLY**
**Please send us a short video introducing yourself and answering these 4 questions:**
**1\. Tell us about yourself and your previous work experience.**
**2\. A guest messages you saying they can’t get into their Airbnb and they’re becoming upset. You don’t immediately know what’s wrong. Walk us through exactly what you would do.**
**3\. Tell us about a time you were given a problem you didn’t know how to solve. How did you figure it out?**
**4\. Why do you think you would be a good fit for Lila Luxury Stays?**
We’re paying attention to your communication skills, thought process, personality, professionalism, and ability to solve problems.
**Please include your resume, availability, and time zone with your video submission.**
If you’re dependable, teachable, comfortable with technology, and enjoy figuring things out, we’d love to hear from you.
**Lila Luxury Stays**
_Great stays start with a great team._
...Travel Position. $20.00 Per Hour. Must Know ** Fosse PMS**. Some Night Audit Shifts. We Pay Lodging and Travel. 4 to 12 weeks national travel at a time Front Desk Agents will be the first point of contact for a guests stay, duties will include; registering guests...
...complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely... ...Minimum Qualifications) - 15+ years of experience in business development, product partnerships, or strategic alliances in technology or...
...Chaoyang, Beijing needs 1 ESL teacher ASAP (Teach higher grades of primary and middle school)Salary: Around 300K/Year housing allowance includedThe other benifits provided. 16 classes/week, Work from 8 am to 4:30pm during Mon to Fri, Paid summer and winter...
We have an exciting opportunity for an ambitious Insurance Sales Specialist that will grow our UHCU Insurance Services, LLC insurance agency! You will be responsible for the production of new insurance agency business while providing ongoing exceptional service to our existing...
:Description: The Task leads designated for the Tasks must possess the balance of project management and technical accounting experience that would enable successful performance in their respective Tasks. Each task lead must possess at least ten years of federal ...