Technical Support Specialist Job at Careerscape, Phoenix, AZ

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  • Careerscape
  • Phoenix, AZ

Job Description

Build your IT support career helping people solve everyday technology problems. Careerscape is recruiting a full-time Technical Support Specialist to provide first-line assistance through email, chat, and a ticketing system.

This is a remote opportunity based in Arizona. You will troubleshoot account access, software, and connectivity issues, document solutions, and work with experienced support colleagues. Training is provided; clear communication, curiosity, and a helpful approach are essential.

Annual salary: $48,740–$64,987.

Responsibilities

  • Respond to technical support requests through email, chat, and support tickets
  • Troubleshoot login, password, software, and basic connectivity issues
  • Guide users through clear, step-by-step solutions
  • Record symptoms, troubleshooting steps, and resolutions accurately
  • Escalate complex problems with complete notes to the appropriate team
  • Assist with application setup and user access requests
  • Follow data privacy, security, and service procedures
  • Contribute useful solutions to support documentation

Requirements

  • High school diploma or equivalent
  • Interest in IT support and troubleshooting; professional experience is not required
  • Clear written communication and patient customer service
  • Familiarity with email, web browsers, and common office applications
  • Strong attention to detail and ability to follow documented procedures
  • Ability to learn ticketing systems and new software
  • Ability to organize multiple requests and work independently

Benefits

  • Remote work arrangement
  • Paid onboarding and technical support training
  • Medical, dental, and vision coverage options
  • Paid time off and holidays
  • 401(k) retirement plan options
  • Professional development and opportunities to grow within IT support

Job Type: Full-Time | Work Type: Remote | Industry: Information Technology | Experience: Entry

Job Tags

Full time, Work at office

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