This is a builder's role, where you'll own both the technical depth and commercial outcomes for some of ElevenLabs' most exciting customers across the UK & Ireland region, sitting at the intersection of product, engineering, and revenue.
You'll get ahead of the problem. You'll dig into how customers deploy ElevenLabs across web, mobile , and their systems, spot the problems before they do, inspire new use-cases and own the solution end to end. You'll own the number too: renewals, expansion and cross-sell. Success here means driving real revenue retention and growth for your book of business.
You'll run onboarding, enablement, and growth across ElevenLabs' full platform, core speech models, creative tools, and Agents. You'll advise customers on production deployment, not just theory, digging into usage and performance data to catch friction early and keep adoption moving.
You'll also own commercial outcomes for a defined book of business against clear targets: Gross Revenue Retention, Net Revenue Retention, cross-sell, and net expansion . You'll spot expansion opportunities early, own renewals and upsells end to end, and work closely with Sales, Engineering, and CS leadership to turn technical wins into revenue.
5+ years of Customer Success, Account Management or Technical Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the UK & Ireland region
Proven experience of owning and managing a defined Book of Business
Fluent in English
Proven experience working across the UK & Ireland market. Knowledge of the landscape and cultural nuances
Familiarity and experience with building and deploying AI agents
Strong builder mindset - you thrive in ambiguity and being a pioneer, finding ways to innovate across a full region or market to drive revenue outcomes
Familiarity and experience with API Integrations , and comfort and knowledge of navigating SDKs
Proven experience working cross functionally with Sales, Engineering, Product, and Marketing teams
Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals
Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
Self-motivated and able to work independently in a remote or distributed team environment
This role is remote-first, so it can be executed from anywhere in the UK or Ireland.
...Careerscape is recruiting on behalf of our client for an entry-level, fully remote Chat Support Agent to join their growing customer experience team. This is a great opportunity for someone who loves helping people, types quickly, and wants to build a career in customer...
...radius. This position also picks up hospital mail from the main post office for daily delivery to the Mail Center and handles pick-ups for... ...operating a 15-passenger van, preferred; Must have a valid driver's license from the employee's state of residence and be insurable...
...Description Seeking professional Server / Waiter / Waitress / Wait staff with relevant experience. This is a very important role for us and we rely heavily on our serving staff. They manage the pulse of the dining room and ensure patrons have a memorable dining experience...
...Position Description Job Title: LEAP Internship Coordinator Department: Education Reports To: Youth Employment Strategies Director Status: Temporary (July 1, 2026 August 31, 2026) Position Summary PPL is seeking a temporary (July 1, 2026-August 31, 202...
Job Details: Position: English Teaching Students age: 3-12 years old Workload: 40 working hours per week, including 20-25 teaching hours, two days off Location: Shouguang city, Weifang city, Shandong province Salary and Benefits Salary and apartment allowance...