This is a builder's role, where you'll own both the technical depth and commercial outcomes for some of ElevenLabs' most exciting customers across the UK & Ireland region, sitting at the intersection of product, engineering, and revenue.
You'll get ahead of the problem. You'll dig into how customers deploy ElevenLabs across web, mobile , and their systems, spot the problems before they do, inspire new use-cases and own the solution end to end. You'll own the number too: renewals, expansion and cross-sell. Success here means driving real revenue retention and growth for your book of business.
You'll run onboarding, enablement, and growth across ElevenLabs' full platform, core speech models, creative tools, and Agents. You'll advise customers on production deployment, not just theory, digging into usage and performance data to catch friction early and keep adoption moving.
You'll also own commercial outcomes for a defined book of business against clear targets: Gross Revenue Retention, Net Revenue Retention, cross-sell, and net expansion . You'll spot expansion opportunities early, own renewals and upsells end to end, and work closely with Sales, Engineering, and CS leadership to turn technical wins into revenue.
5+ years of Customer Success, Account Management or Technical Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the UK & Ireland region
Proven experience of owning and managing a defined Book of Business
Fluent in English
Proven experience working across the UK & Ireland market. Knowledge of the landscape and cultural nuances
Familiarity and experience with building and deploying AI agents
Strong builder mindset - you thrive in ambiguity and being a pioneer, finding ways to innovate across a full region or market to drive revenue outcomes
Familiarity and experience with API Integrations , and comfort and knowledge of navigating SDKs
Proven experience working cross functionally with Sales, Engineering, Product, and Marketing teams
Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals
Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
Self-motivated and able to work independently in a remote or distributed team environment
This role is remote-first, so it can be executed from anywhere in the UK or Ireland.
...Job Title: Engineer III - Injection Molding Location: Lakewood, Colorado Type: Direct Hire Compensation: $105,80... ...serving as the technical expert for complex, highly automated plastics manufacturing processes. You will lead the implementation,...
...by curiosity, creativity, and a shared love of learning. About the Job SuperSummary is looking for an experienced, hands-on Finance Manager to become the financial backbone of our business. Reporting to the CEO and partnering with our VP of Operations, you will drive...
Evening Cleaner - Part Time Company Overview: Advanced Facilities is more than just a full facility management company. We are your total partner in making your building the best it can be. We also offer residential and commercial unit maintenance & turnovers...
...OEM and IAC product design team to assure manufacturing feasibility and robust processes are driven into product design from an injection mold and molding perspectives. Manage all activities related to the tool design, construction, budget, and timing of injection...
...Regional Safety Coordinator Reports to: Director of Safety Turner Mining Group Job Description: The Regional Safety Coordinator... ..., and Site Supervision to build relationships and develop trust. Skills: Self-starter Can identify system and process gaps...