Our client, a global IT company, are hiring an experienced ServiceNow PSDS Technical Consultant to join their team in Washington D.C. on a 12-month contract. The successful candidate will play a key role in the design, development, integration and implementation of ServiceNow solutions supporting Public Sector Digital Services (PSDS), helping to deliver secure, scalable and high-quality capabilities within an Agile environment.
Responsibilities
Design, build and customize ServiceNow applications and modules to meet business and technical requirements.
Deliver robust technical solutions in line with ServiceNow best practices, governance and development standards.
Leverage Flow Designer, IntegrationHub, UI Builder, Service Portal and App Engine Studio to deliver effective platform solutions.
Develop and maintain Client Scripts, Business Rules, Script Includes, UI Policies, ACLs and Scheduled Jobs.
Design, implement and maintain integrations with third-party systems using REST, SOAP, MID Server, IntegrationHub and APIs.
Contribute to the delivery and ongoing enhancement of Public Sector Digital Services (PSDS) capabilities within ServiceNow.
Participate in technical discovery, requirements gathering and solution design workshops.
Create and maintain high-quality technical documentation, including solution designs, configuration guides and deployment documentation.
Skillset
Extensive hands-on ServiceNow development and configuration experience, with a proven track record delivering complex technical solutions.
Strong JavaScript skills across both client-side and server-side scripting, including Client Scripts, Business Rules, Script Includes, UI Policies and ACLs.
Experience with Flow Designer, IntegrationHub, Service Portal, UI Builder, App Engine Studio, Performance Analytics, Reporting and Dashboards.
Strong experience developing REST and SOAP integrations, with a good understanding of APIs, MID Server and ServiceNow integration patterns.
Solid knowledge of the ServiceNow data model, CMDB, platform architecture, ITIL and ServiceNow best practices, with experience using source control and update sets.
Experience delivering ServiceNow solutions within Agile/Scrum environments, with strong analytical, problem-solving, documentation and stakeholder engagement skills.
Previous experience in Public Sector/Government environments and/or Public Sector Digital Services (PSDS) implementations is a big plus.
Experience across ServiceNow products such as ITSM, CSM, ITOM, SPM, HRSD and IRM, with knowledge of Employee Centre, Digital Workflows, DevOps, CI/CD and ATF desirable.
Relevant ServiceNow certifications, including CSA, CAD or CIS are highly desirable; CTA would be an advantage.
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