Job Description

What You Will Do

• Lead the IT organization. Manage a distributed team of engineers and support analysts, with on-site coverage in Tempe and Chicago. Coach the team, define performance standards, and build the operating cadence that raise the talent density.
• Attack the tech debt: Define what a modern IT function looks like at Engine — device lifecycle, endpoint security, internal tooling, integrations. Retire what shouldn't exist. Consolidate what should.
• Own identity and automation: Architect Okta as Engine's single source of truth for identity, access, and automation. Onboarding, offboarding, provisioning, access reviews — if it's manual today, it won't be six months from now.
• Own SLAs and support quality: Define, measure, and hit SLAs across Tier 1/2 support, device lifecycle, and access management.
• Harden our identity and security posture: Partner with Security on Okta, SSO, MFA, and access reviews. Ensure that scale never comes at the cost of the basics.
• Set the IT strategy: Make sharp calls about where to invest engineering time. Say no when it matters. Ship the initiatives with the biggest business impact.

What You Bring

• Leadership. You have led IT teams before in fast-moving, remote-first environments. You've led a fix-and-modernize phase before, not just steady-state.
• Tech stack fluency. Deep experience with Okta (required), modern MDM (Intune, Jamf, Kandji, or similar) , Google Workspace , and the Atlassian suite . Certifications welcome; real experience carries more weight.
• Project management and execution. You can scope, sequence, and land complex cross-functional programs (domain consolidations, IAM rollouts, tooling migrations) on time.
• Automation-first mindset: You default to automation. You have used Okta (or equivalent IDP) to power provisioning, and you know what a modern IT stack should look like.
• Player-coach depth. You're a leader who can still open a terminal. Deep experience across Tier 1/2 support, device lifecycle management, identity, and endpoint security. You can debug alongside your team when the situation calls for it.
• Security fluency. You understand the intersection of productivity and protection. You've partnered with security teams on audits, access reviews, endpoint health, and incident response.
• AI-curious. You explore how AI can augment IT operations — intelligent alerting, automated resolution, smarter employee experiences — and pull the good ideas forward.
• High standards, high judgment. You insist on the highest standards without slowing the business down.

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