Job Description

Role:

To identify the financial needs of each member and recommend an effective credit union product solution. In addition will provide mortgage and home equity lending information to members. Will be responsible for independent scheduling of appointments and the time to maintain a proper level of service to the members.

Responsibilities:

• Answer questions and assist members with general mortgage and home equity questions or concerns either by telephone, in person or by correspondence.
• Interview loan applicants to obtain required information for mortgage and/or home equity applications.
• Offer members products and services through the ACS system that will assist them in their financial lives.
• Review, evaluate and analyze mortgage and home equity loans and make appropriate recommendations and decisions within lending guidelines and authority.
• Prepare and/or review all loan documents for completeness, accuracy and compliance with policies, procedures and applicable regulations. Setup, close and disburse home equity and mortgage loans.
• Complete two Realtor visits per month to maintain a presence in the market and ensure smooth processing and troubleshoot potential areas of concern regarding mortgage lending channels.
• Service, maintain and update mortgage and home equity files.
• Assist with other mortgage-related duties and perform other duties as assigned.

Knowledge & Skills:

Experience: One to three years of similar or related experience.

Education: A high school education or GED.

Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills:

1. Must be able to work independently with minimal direction.

2. Must possess excellent verbal and written communication skills.

3. Must be able to use a PC and all types of general office equipment.

4. Must have a working knowledge of word processing software, excel, mortgage software and internet.

5. Ability to make decisions with minimum information.

6. Professionalism in appearance, dress and attitude is a must.

7. Must be eligible to register with the Nationwide Mortgage Licensing System & Registry (NMLS) and must maintain registration with NMLS as a registered Mortgage Loan Originator (MLO).

Position Type:  Full Time

Hours: 40 hours per week

Location: Position based in Massena and will be required to travel to other branches as needed.

Current Schedule:  Monday - Thursday 8a - 5p, Friday 8a - 5p or 9a - 6p on a rotating basis, and Saturday 9a - 12p on a rotating basis.

Pay Range: $23.42 - $27.42 per hour. Position also eligible for quarterly incentives and annual bonus.

Actual starting salary will be determined based on skills, experience (to the extent relevant) and other job-related factors, consistent with applicable law.

Benefits:

Paid Time Off

Paid Holidays

401K Plan

Medical

Dental

Vision

Flexible Spending Account Option

Life Insurance

Dependent and Spouse Life Insurance Options

Short Term Disability Insurance

Long Term Disability Insurance

Accident Insurance Options

Hospital Indemnity Insurance Options

Specified Disease Insurance Options

Pet Insurance

Legal/ID Shield Options

Employee Referral Program

Paid Volunteer Day

Employee Loan Discounts

SeaComm is an Equal Opportunity/Affirmative Action Employer. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.

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